Avenue AI Call Agent
An AI phone agent that answers the calls your business misses, texts callers a booking link and emails you a summary.
Avenue Call Agent is an AI-powered phone agent that answers calls on behalf of your business. It handles customer enquiries when you're unavailable - whether that's after business hours, during busy periods, or when calls overflow.
How It Works
- Avenue builds and configures a Call Agent for your business
- We provide you with a dedicated phone number
- You set up call diversion from your existing landline to the Avenue number
- The AI agent answers calls, helps customers, and keeps you informed
Features
SMS Booking Links
The Call Agent can send booking links via SMS directly to your customer's phone. This allows customers to:
- Book a service appointment
- Request a quote
- Complete other actions through the Avenue booking form
Call Summaries
After each call, you receive an email summary including:
- What the customer needed
- Any callback requests
- Urgency level (high/low)
- Key details from the conversation
Natural Conversation
The AI agent answers in a natural, professional way, so your customers get help instead of voicemail.
Getting Started
- Contact Avenue to set up your Call Agent
- Receive your dedicated AI phone number via email
- Set up call diversion from your landline
Support
Contact Avenue support at info@avenue2.au if you need help with your Call Agent setup.