Setup
Divert a Business Landline to the Call Agent
Ask your phone provider to divert your business number to your Avenue Call Agent when the line is busy, unanswered or after hours.
If you're using a business landline, your telephony provider will handle the call diversion setup for you.
What You Need
- Your Avenue Call Agent phone number (provided via email)
Setup
Contact your telephony provider and request:
Please set up call diversion from my business number to [your Avenue number] when the line is busy, unanswered, unreachable, or after business hours.
Your provider will know exactly what to do. They may ask which diversion types you want:
- On busy - Forward when you're on another call
- On no answer - Forward when you don't pick up
- On unreachable - Forward when your line is unavailable
- After hours - Forward outside your business hours
- Unconditional - Forward all calls (useful for holidays)
We recommend enabling busy, no answer, unreachable, and after hours for everyday use.
Support
Contact Avenue support at info@avenue2.au if you need assistance.