Two-way SMS

Two-way SMS that keeps every customer in one inbox

Convert leads faster with two-way SMS. Every reply lands in one inbox your team can answer.

See what it does

Included on Premium. No lock-in contract.

Texts received from customers
12,000+
Typical time for a customer to reply
5 min
Texts from your team answered within a day
2 in 3

Two-way SMS built around your bookings

Texts sit next to your bookings and calls, so no lead gets lost between apps.

Every lead in one inbox, no lead gets missed

Bookings, calls and texts land in one thread per customer.

  • Form bookings arrive with the customer's details
  • AI calls arrive with a summary and transcript
  • Reply in the same thread, so customers hear back sooner

Your own business number, your mobile stays yours

Customers text your business number, not your personal phone.

  • Text from your business number in the dashboard
  • A separate number per location, if you want one
  • Forward calls to your own phone

One inbox for the whole team, one location or fifty

Anyone on the team can reply, so no text waits on one person's phone.

  • Every customer text in one shared inbox
  • Booking history right there for whoever replies
  • The same from one location to fifty

More Google reviews, fewer texts to remember

Reminders go out for you, then a Google review request after the job.

  • Confirmation the moment a booking is made
  • Reminders 24 hours and 1 hour before
  • A Google review request after the job
See exactly what your customers receive

Text, book and follow up from one inbox

Everyday texts, done in a tap or two.

  • Templates in one tap

    Pick a template or write your own, tweak it and send in one tap.

  • Confirmations and reminders

    Sent for you on booking and before the visit, plus service reminders at 6 or 12 months and Google review requests.

  • Send photo updates

    Show customers how their job is going with photos, right in the thread.

  • The whole story in one thread

    Bookings, calls and texts sit together, so you know where every job is at.

  • Text any customer first

    Start a new thread or text a new customer from the same inbox.

  • Take calls on your Avenue number

    Your Avenue number takes calls too, and they ring through to your own phone.

Why not just text from your own mobile?

On your mobile

  • Every customer has your personal number
  • Only you can see and answer the texts
  • Bookings and calls live in other apps
  • You type every message from scratch
  • You remember to send reminders
  • Every location's texts land on one phone

With Avenue

  • Customers text your business number
  • The whole team replies from one inbox
  • Bookings, call summaries and texts in one thread
  • Pick a template and send in one tap
  • Confirmations and reminders go out for you
  • A separate number per location, if you want one

Text customers without giving out your mobile

Customers text your Avenue number. Your whole team replies from one inbox.
  • Your own number
  • Message templates
  • Photos and files
  • Automatic reminders
  • Call forwarding
  • One team inbox

Two-way SMS FAQ

Two-way SMS means you text customers and their replies come back to you, so it works like a conversation. With Avenue, you text from your own business number and every reply lands in your Avenue inbox, in the same thread. It suits tradies and any service business that books customers in. Read the launch post.

No. Customers text and reply the way they always do, from their own phone's messages. Nothing to download, nothing to sign up for.

The text lands in your Avenue inbox like any other, in that customer's thread, so nothing is lost overnight. Your team sees it and replies when you open.

Two-way SMS and your own number are included on the Premium plan, $395 a month or $3,792 a year on yearly billing. On the Standard plan it's an add-on. Texts are unlimited and there's no lock-in contract. See pricing.