Picks up 24/7
Nights, weekends and public holidays. Calls to your landline are answered, even when the doors are shut.
AI Call Agent
The AI receptionist that
answers the calls you can't take
Never miss a call again. Avenue answers when you can't, so your next customer doesn't end up calling someone else.
- Saved on admin work
- 30h
- Of calls picked up outside opening hours
- 79%
- Calls picked up each month
- 30K+
AI receptionist that works like part of your team
Avenue answers the calls you can't, handles common customer questions and helps turn callers into bookings.
Sounds like a real person, not a robot
It speaks naturally, so conversations feel like talking to a real member of your team.
- Picks up when you are busy, unavailable or closed.
- Talks like a person, not a press-1 menu.
- Picks up on your own number, the one customers already know.
Sophie: Hi! This is Sophie from Avenue. I'm part of the team powered by AI to help with bookings, callbacks and quotes. Can I start with your first name?
Caller: Jason. How are you? You sounded like a machine. Haha.
Sophie: Thanks, Jason. How can I help you today?
Caller: I just want to see if there is any chance Milan or Michael are not busy, so we can inspect an Outlander.
Sophie: Got it, Jason. I can help get that inspection booked. I'll text you our booking link so you can choose a time for the Outlander. Milan or Michael will see it come through.
Sophie: I'll send the link to this number ending in 886. Is that okay?
Caller: Yeah, thank you.
Sophie: Perfect, Jason. I've just sent the booking link by text to this number. It only takes about a minute to fill out, and you can pick the best time for the Outlander inspection.
Sophie: Anything else I can help you with today?
Caller: Thank you so much, I've been given a booking link now. Okay, thank you, I'll try to book it.
Sophie: No worries at all, Jason. Once you submit the form, the team will lock it in. Have a great day!
Knows your business inside and out
It knows your services, your opening and closing times and when you are free, so callers get a quick answer before they book.
- Your services, hours and availability, set up once
- Handles trade questions, like whether you fix hot water systems
- Tells callers what you do and don't do before they book
Every call lands in your dashboard as a lead
No sticky notes, no voicemails to chase. Every caller is in Avenue with their details and what they need.
- Texts the caller a booking link to pick a real time
- Confirmed bookings land in your Avenue calendar, marked as from a call
- A summary and the full transcript come to you, so you have the context before you call back
A follow-up text for dead conversations
Not everyone wants to talk to an AI. They still hear from your business, so the lead is not lost.
- If the call is cut short, the booking link still goes out
- Callers can reply to ask for a callback from the team
- Replies land in your Avenue inbox, in the same thread
Hear it for yourself: talk to Sophie
Give Sophie a call and see what a conversation with your AI receptionist feels like.
Safe to try: it’s free, with no sign-up and no details needed.
How does Avenue's AI Call Agent work?
More than an AI receptionist that picks up calls
Avenue's AI Call Agent answers, texts callers a booking link, rates every lead and sends it all to your Avenue inbox and calendar.
Use your number
Divert your landline or mobile to the agent. Customers call the number they already know.
Knows your business
It learns your business from your Avenue setup, from opening hours to the services you offer.
Re-read the full transcript
Every call is written down word for word, so you have the caller's context before you call back.
Who to call back first
Each call summary rates the lead: how urgent it is and how likely the caller is to book.
Texts callers who hang up
If the caller hangs up early or books nothing, the booking link still goes out.
Replies in your Avenue inbox
Callers can reply to the text to ask for a callback. It lands in your Avenue inbox, in the same thread.
After hours call answering, measured in real businesses
- Of the calls it picks up come in after hours
- 79%
- Calls picked up a month, across 6 workshops
- 2,000+
- Hours of phone time taken off their staff
- 30+
70%
Of their bookings come from the AI Call Agent
5 min
For most callers to book through the link sent after the call
Call Pickup Rate %
A 99% call pickup rate means more after-hours bookings
Every call you divert is answered, day and night, so the jobs that ring after you close still get booked.
AI Call Agent FAQ
An AI receptionist is software that answers your business calls in a natural voice, finds out what the caller needs and passes it on to you. Avenue's AI Call Agent answers the calls you divert to it, day and night. It texts the caller a booking link and emails you a summary with the full transcript.
An answering service has a person take a message for you to follow up. Avenue's AI Call Agent answers at any hour and answers questions about your business. It texts the caller a link to book a real time and rates each lead, so you know who to call back first. The booking lands in your Avenue calendar, with no message to pass on.
No. It texts the caller a booking link, and they pick a time from your real availability. The booking lands in your Avenue calendar, marked as from a call.
It answers the calls you divert to it. Most businesses divert only when they're busy, don't answer or are closed. You can also divert every call, for example over the holidays.
Yes. Avenue sets up your agent and sends you its number, then you divert calls from your own number to it. Customers keep calling the number they know. See how call diversion works.
No. It answers in an Australian voice and holds a conversation, and it can answer simple questions about your business.
No. It suits any service business that books customers in: mechanics, electricians, plumbers, hire companies and more. If you're busy on the job and can't pick up, it takes the call.
Yes, Avenue's AI Call Agent. It answers while you're under a car, texts the caller a link to your workshop's booking form, and emails you what they need. LeMans Motors runs it across 6 workshops. See Avenue for mechanics.
The 24/7 AI Agent plan is $399 a month, or $4,309 a year on yearly billing. There's no lock-in contract. See pricing.